General terms and conditions of sale


Applicable to individuals from October 1, 2022 to September 30, 2023


They have been established as of 01/04/2022. They may be increased if, between April 1, 2022 and the day the service begins, the cost of living increases by 5% (official consumer price index for the whole of France) or if the increase in the cost of energy exceeds 10% over this same period. They are also likely to be revised in case of modification of the tax system applicable to our activity (increase of the VAT rate for example).

The booking fee is 15 € per booking.


Reservations can be made directly at our offices, or by mail, telephone or e-mail. The reservation will be final only after the payment of a deposit of 50% of the total amount of the stay, as well as the file fees. After payment of the deposit, ELIOVA will issue a confirmation showing the total cost of the service, the amount of the first payment, the balance to be paid and the deadline for this payment. The payment of the balance must be received by us at the latest 29 days before the beginning of the stay. If changes occur between the date of payment of the balance and the date of the beginning of the stay, an additional invoice will be sent for payment before the date of the beginning of the stay. If this payment is not possible before the beginning of the stay, the balance must be paid on the spot. In the case of an overpayment, only the Paris offices are authorized to make the refund.

Note: When booking online, full payment will be requested and an immediate confirmation of the booking will be sent by e-mail.


For children accompanying their parents and staying in the same room, the reductions are as follows, it being specified that the reduction is only acquired if the room is occupied by two adults, for a minimum stay of seven days and applies only to the catering part:

  • Free for children under 2 years old
  • From 2 years old to 6 years old: 50% off the adult price
  • From 6 to 12 years old : 30% discount on the adult price

Single parent family: 15% discount for a child from 2 to 12 years old staying with 1 adult (double room).

Any supplement to the original service must be paid directly on site to the person in charge of the establishment. In case of specific and/or religious dietary requirements, ELIOVA will propose a complementary price.

The half-board rates do not include drinks.


ELIOVA cannot be held responsible for any incident, accident or in case of local difficulties leading to a physical, material or moral prejudice, forcing ELIOVA, in the interest of the participants, to modify or cancel a stay. In the same way, ELIOVA cannot be held responsible for cases of force majeure, fortuitous events or the actions of any person unrelated to the organization or the running of the stay.

ELIOVA cannot be held responsible for any accident occurring during the practice of sports activities, in particular skiing. Whether this activity is carried out alone or in the company of a person employed by ELIOVA.

In case of printing errors or omissions in the edition of its brochures, ELIOVA reserves the right to rectify any material error that may have crept into its documents.


Any modification emanating from the customer must imperatively be confirmed to ELIOVA in writing. After agreement from ELIOVA, a new invoice, taking into account the said modifications, will be sent to the customer.


In the case of a total or partial cancellation, ELIOVA will retain the booking fee. Cancellation fees vary according to the date of cancellation in relation to the start date of the stay. See table below:

Cancellation date Sum withholding
Up to 30 days before the start date of your stay Free Cancellation
From 29 days to the start date of your stay 50%
Day of arrival or no show 100%

In case of purchase of external services, the rules of cancellation will refer to the general conditions of the provider.


Eliova offers cancellation and interruption insurance which must be purchased at the same time as the actual reservation. If you do not take out this insurance, Eliova will apply the general cancellation conditions described in the cancellation fee schedule to the booker. Rates, details of guarantees and conditions of application are available on request from our services.

Insurance underwritten by SAM Loisirs - ORIAS n°10 058 127


In case of external events beyond its control, ELIOVA reserves the right to modify the services and the price of the stays or to cancel the courses, packages or all-inclusive stays. In this case, the client will have the possibility to cancel his stay without the cancellation conditions being applied. The sums paid for the stay and the training courses or packages will then be fully refunded; the client will not be entitled to claim any compensation.


On certain dates we may have to offer last minute promotions. These promotions have no retroactive effect on customers who have paid the normal rate. They will not be able to claim any refund of the price difference.


The municipal tourist tax is collected directly by the hotels, in accordance with the official texts and municipal scales in force. ELIOVA cannot be held responsible for any creation or modification of the tourist tax brought to its knowledge after the date of fixing its rates.


In case of dispute between the professional and the consumer, they will try to find an amicable solution.

In the absence of an amicable agreement, the consumer has the possibility to refer the matter free of charge to the consumer mediator to which the professional belongs, i.e. the Association of European Mediators (AME CONSO), within a period of one year from the date of the written complaint sent to the professional.

The referral to the Consumer Ombudsman must be made :

  • Or by completing the form provided for this purpose on the AME CONSO website:
  • Or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.

Book online

Date of arrival
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Adults Children Babies